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Performance Excellence



MNAA is one of only two Tennessee organizations to receive the 2012 Excellence Award from the Tennessee Center for Performance Excellence, a statewide quality program patterned after the Baldrige Performance Excellence Program, the national standard for recognizing organizational excellence.

"This program helps organizations look at the big picture. But it's not easy-if it were, every organization in the state would be participating." said TNCPE President Katie Rawls. "Organizations like MNAA are truly passionate about performance excellence and have chosen TNCPE and the Baldrige framework to help them become the best-run organization they can be."
Through an annual evaluation and assessment process, TNCPE recognizes high-performance organizations that exhibit continuous improvement and best practice processes. Since the program was founded in 1993, only 22 organizations have attained the Excellence designation.  TNCPE presented MNAA with the award at the 20th Anniversary Excellence in Tennessee Awards Banquet on Feb 20, 2013.
"The Airport Authority is focused on delivering superior customer service to our passengers, partners and colleagues," said MNAA President and CEO Rob Wigington.  "We are honored to be recognized by the TNCPE for our ongoing efforts to provide the highest level of customer service and be an industry leader for best practices and performance excellence."