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Nashville International Airport > About > Inside BNA > WIFI FAQs

WIFI FAQs

1. WHERE CAN I GET INTERNET SERVICE WITHIN BNA?
Free Wi-Fi is available in all areas frequented by the public: gates, concourses, food court, Ticketing Lobby, Baggage Claim and Ground Transportation. 
 
2. WHAT DO I NEED TO GET CONNECTED?
A laptop or PDA equipped either with an external WiFi Network Interface Card (NIC) or built-in WiFi capability. The system currently supports both the 802.11b and 802.11g standards.
 
3. HOW DO I GET CONNECTED?
• If you have Windows XP operating system, it has an auto-find feature that should locate the network and get you associated shortly after booting up your laptop (give it a few minutes). Then you can either set up a new network profile or simply connect making sure the SSID is Boingo Hotspot.
• If you have any other operating system, simply use the wireless connection manager utility that came with your NIC and set your profile to the SSID Boingo Hotspot. Make sure encryption is turned off.
• Once you are connected to the network, open your browser. A special Welcome Page will be sent to you that will allow you to get online. Day or Monthly passes are available for higher bandwidth activities.
Click here for instructions on connecting to free Wi-Fi.
 
4. HOW DO I GET HELP IF I'M HAVING TROUBLE GETTING CONNECTED?
Call Boingo at (800) 880-4117, 24 hrs. a day, 7 days a week, or send email to support@boingo.com.
 
5. HOW MUCH DOES IT COST?
• Unlimited Wi-Fi access is available at BNA.
• $9.95 for an unlimited monthly subscription including more than 30,000 Wi-Fi hotspots in North America, including hundreds of airports and thousands of hotels.

 
6. IF I ALREADY HAVE A MONTHLY SUBSCRIPTION TO A WISP (E.G., IPASS, BOINGO, ETC.), CAN I USE IT AT BNA?
Boingo has access agreements with many of the large, national WISPs, with new ones being added regularly. Check with the drop-down menu on the Welcome Page to see if your WISP has an agreement. If so, simply enter your username and password to get connected. Otherwise, you can still sign up for a new account.
 
7. HOW SECURE IS THE CONNECTION?
Because this is a public system, encryption is not in use. You should use the same precautions recommended when using a DSL or cable modem, i.e., turn on anti-virus protection, use a personal firewall, and disable Windows file sharing. For best protection, use a VPN supplied by your IT organization. It is best not to transmit any sensitive data you wouldn't want someone else to see.