MNNA has incorporated the Six Sigma process improvement methodology as the cornerstone of its continuous improvement activities.  Rapid Action and Breakthrough “Teams” of employees are created during “Waves” of improvement activity.   A typical improvement wave for the MNAA will last 3-4 months and involve 30-40 employees.  Each team will address a core process for the MNAA aimed at improving the overall value delivered to the stakeholder community.

The implementation of Six Sigma is focused on MNAA employees driving improvements with support from Six Sigma experts (black and green belts).  This focus will help make continuous improvement an opportunity and reality for all employees of MNAA; building a culture of continuous improvement and business excellence.  Examples of process improvements initiated to date include:  maintenance work order flow, valet parking, tenant implementations, and contract compliance.