| Accomodation and Assistance Services |
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| Family Restrooms |
| Family restrooms are designed to accommodate our passengers who have special needs or circumstances. Amenities include extra space, a fold-down baby changing station, ADA compliant lavatories, sinks and mirrors. |
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| Family Restroom Locations |
Concourse B – Near Gate 9
Concourse C – At Gate 5
Just Before A/B Checkpoint
Just Before C/D Checkpoint |
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| Parking Accomodations |
| Parking spaces are designated at the front of all airport lots for our customers with physical disabilities. Only those who display a legal handicapped window tag or license plate may use these spaces. Vehicles not displaying a legal handicapped plate or tag are subject to fines and towing. |
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| Paging for the Deaf and Hard of Hearing |
| Hearing impared passengers can be visually paged on our flight information display system. This service can be requested at the Information Center (615-275-2098). |
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| Telecommunication Devices for the DEAF (TDDs) - TDD Locations |
Ticket Lobby – Across from Southwest Ticket Counter
Concourse A – Near Meditation Room
Concourse B
Concourse C – Across from TJ Cinnamons, Near Restrooms
Concourse D – End of Concourse
Baggage Claim Level – Near Carousel 1 |
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| Escorting a Person with Special Needs |
| Please contact your airline in advance if you need to assist a small child or person with disabilities to their departure gate. |
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| Language Line ® Services |
| This over-the-phone translation service is provided at the Information Center for those who do not speak or understand English, or for those needing to page a non-English speaker. |
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| Service Animals |
| Service animals are permitted in the terminal. For specific info about traveling with a service animal, contact your airline. |
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| Skycap Services |
| Travelers may arrange skycap wheelchair assistance at their airline’s ticket counter or curbside check-in. The Information Center (615-275-2098) will also page for a skycap. Those who wish to arrange special skycap assistance for a person at their arrival gate should contact their airline in advance. |
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| Travelers with Special Needs |
Arrange for an escort
If you require a companion or assistant to accompany you through the security checkpoint to reach your gate, speak with your airline representative about obtaining a gate pass for your companion before entering the security checkpoint. |
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| Simplify the process |
| Bring evidence verifying you have a medical implant or other device if it is likely to set off the alarm on the metal detector. Although this is not a requirement, it may help to expedite the screening process. |
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| Permitted items |
| Mobility aids and assistive devices permitted through security checkpoints include: wheelchairs, scooters, walkers, crutches, canes, prosthetic devices, body braces, augmentation and communication devices (e.g. Braille note takers, slate and stylus), dog guides, service dogs, hearing dogs, and diabetes- related equipment and supplies. |
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| ADA Needs |
| To request an accommodation not listed above, call 615-275-1600 and ask to speak with our ADA Coordinator. |
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| Escalator Safety |
| Children's Safety Guide , Adult's Safety Guide |
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