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Complaint Investigations
Department of Public Safety

The Department of Public Safety (DPS) at BNA® is dedicated to maintaining the highest standards of professionalism and accountability. We carefully evaluate all feedback—whether praise or concerns—related to our police officers and personnel.

Through a structured process, we ensure precise record-keeping, integrity-driven investigations, and the responsible management of reports in accordance with established policies.

Recognize Police Service or Report Concerns Here

For further assistance, contact the DPS at 615-275-1703, Monday–Friday from 8 a.m. to 5 p.m.,
or visit the DPS office at 921 Airport Service Dr., Nashville, TN, 37217.

If you have general customer service feedback, suggestions, or concerns, we encourage you to share them with us.

Click here to share your Customer Service Feedback

DPS Complaint Investigation History

 

Calendar Year 2024
  • 4 Internal Investigations
  • 0 exonerated
  • 0 were unfounded
  • 1 not sustained
  • 3 sustained
  • 12 Officer of the Month Awards
  • 1 Donelson Chamber Officer of the Year Award
  • 4 MNAA Employees of the Quarter
  • 1 MNAA Employee of the year

Calendar Year 2023
  • 2 Internal Investigations
  • 0 exonerated
  • 0 were unfounded
  • 0 not sustained
  • 2 sustained
  • 12 Officer of the Month Awards
  • 1 Donelson Chamber Officer of the Year Award
  • 4 MNAA Employees of the Quarter
  • 1 MNAA Employee of the Year

Calendar Year 2022
  • 2 Internal Investigations
  • 0 exonerated
  • 0 were unfounded
  • 1 not sustained
  • 1 sustained
  • 12 Officer of the Month Awards
  • 1 Donelson Chamber Officer of the Year Award
  • 4 MNAA Employees of the Quarter
  • 1 MNAA Employee of the year

Calendar Year 2021
  • ​1 Internal Investigation
  • 1 exonerated
  • 0 were unfounded
  • 0 not sustained
  • 0 sustained
  • 12 Officer of the Month Awards
  • 1 Donelson Chamber Officer of the Year Award
  • 4 MNAA Employees of the Quarter

Calendar Year 2020
  • ​8 Internal Investigations
  • 0 exonerated
  • 0 were unfounded
  • 0 not sustained
  • 8 sustained

Calendar Year 2019
  • ​1 Internal Investigation
  • 1 exonerated
  • 0 were unfounded
  • 0 not sustained
  • 0 sustained

Calendar Year 2018
  • 8 Internal Investigations
  • 5 were exonerated
  • 1 not sustained
  • 2 were sustained

Calendar Year 2017
  • 17 Internal Investigations
  • 8 were exonerated
  • 3 were unfounded
  • 1 not sustained
  • 3 were sustained
  • policy/training failure

Calendar Year 2016
  • 6 Internal Investigations
  • 3 were exonerated
  • 2 were unfounded
  • 1 was not sustained

Calendar Year 2015
  • ​​5 Internal Investigations
  • 2 were exonerated
  • 2 were unfounded
  • 1 was not sustained

Calendar Year 2014
  • 4 Internal Investigations
  • 2 were exonerated
  • 2 were sustained

Calendar Year 2013
  • ​2 Internal Investigations
  • Both were sustained

Calendar Year 2012
  • 0 Internal Investigations​

Calendar Year 2011
  • ​5 Internal Investigations
  • All 5 were sustained​

Calendar Year 2010
  • ​10 Internal Investigations
  • All 10 were sustained​

Calendar Year 2009
  • 13 Internal Investigations
  • 11 were sustained
  • 1 was not sustained
  • 1 was exonerated​

Calendar Year 2008
  • 3 Internal Investigations
  • 2 were sustained
  • 1 was unfounded​

Calendar Year 2007
  • 10 Internal Investigations
  • 4 were sustained
  • 3 were not sustained
  • 2 exonerated
  • 1 was unfounded​

Calendar Year 2006
  • ​15 Internal Investigations
  • 9 were sustained
  • 6 were not sustained​