Airport Communications Center (ACC) at Nashville International Airport was created for dispatching BNA Police officers, aircraft rescue fire-fighting (ARFF) and EMS personnel.
Under the direction of the Director of Emergency Management and the oversight of the Assistant Vice President/Chief of the Department of Public Safety, the Airport Communications Center is a state-of-the-art facility that coordinates responses to requests for emergency and non-emergency services. It operates 24 hours a day, seven days a week and is staffed by 11 Airport Communications Technicians, one CALEA Specialist and an Airport Communications Center Coordinator.
BNA's Airport Communications Center is a CALEA-accredited communications agency, having earned its initial accreditation award in 2005. It is the first and only airport communications agency to have this distinction in North America.
Responsibilities of ACC staff include, but are not limited to:
Monitoring and using multiple technology systems such as the multi-channel radio system, fire/life safety control system, access control system/badging software, automated emergency notification system, computer aided dispatch, records management, video management software (500+ cameras), public address system, TTY/TDD and multi-line phone systems;
Utilizing the National Crime Information Center (NCIC) and Metro Nashville Advanced Records Management System (ARMS) to determine vehicle registration, criminal history, warrants, stolen property, gun files and emergency notifications;
Dispatching personnel to investigate complaints, security infractions and reported emergency and medical situations;
Obtaining complete, accurate and appropriate information from callers regarding emergency and non‐emergency situations, and using this information to dispatch appropriate responders and to maintain a daily log of all incidents, via Computer Aided Dispatch software;
Maintaining communication throughout emergency situations, including with field units and callers, local emergency and law enforcement departments, airport personnel, and air traffic control (ATC) tower;
Activating the emergency recall plan when required; and
Disseminating severe weather forecast information to airport tenants.
All newly hired staff are required to:
Successfully complete a state-approved Telecommunicator training course (APCO)
Successfully complete the Tennessee Bureau of Investigation (TBI)
National Crime Information Center (NCIC) training program
Successfully complete all standardized evaluation guidelines during a three- to six-month, in-house training program under one or more of our highly proficient Communications Training Officers (CTO)
Interested applicants should contact BNA's Human Resources department at 615-275-1600 to inquire about current openings, or
Comments and Complaints
To file a comment or complaint about the Airport Communications Center, click here.
You may also contact BNA's Department of Public Safety at (615) 275-1703 or visit the office at 921 Airport Service Drive, Nashville, TN 37217, Monday through Friday, from 8 a.m. to 5 p.m.