Mission and Vision
To provide the Nashville Airports Experience through outstanding customer service, facilities and services, bringing the heartbeat of Music City to the airport.
The Authority's Brand Promise
The Metropolitan Nashville Airport Authority is customer-focused, professional and delivers the Nashville Airports Experience.
Core Values (E3I):
Our most important assets – our employees and facilities – should be kept in top shape. Our employees should have the skills to perform their duties flexibly to meet the highest professional and ethical standards. We should treat employees with dignity and respect. Our facilities should be optimally managed, made
secure and maintained for their entire life cycles.
Entertaining
MNAA’s facilities should have a beat and rhythm and exemplify its passion for customer service while being unique and vibrant places through which to travel.
Enterprising
MNAA should have an entrepreneurial mindset that emphasizes innovative and financial efficiency.
Intersecting
The MNAA should be the center of Middle Tennessee's ideas and activities and should support its communities.
CORE COMPETENCY
Nashville Airports Experience (NAE) - Great airports for passengers, partners and employees.