|Family restrooms are designed to accommodate our passengers who have special needs or circumstances. Amenities include extra space, a fold-down baby changing station, ADA compliant lavatories, sinks and mirrors.|
Family Restroom Locations
Concourse B – Right of Noshville restaurant
Concourse B – Right of Gate B8
Concourse C – Left of Gate C5
Concourse C – Left of Gate C16
A/B Waiting Lounge – Right of stage
C Waiting Lounge – Left of stage
Located behind Noshville at the
A/B Food Court. A clean, private room for nursing mothers with a comfy
chair, electrical outlets, sink, paper towels, hand dryer and changing
Parking Accommodations/Accessible Parking Program
Parking spaces are designated at the front of all airport lots for our customers with physical disabilities. Only those who display a legal handicapped window tag or license plate may use these spaces. Vehicles not displaying a legal handicapped plate or tag are subject to fines and towing.
BNA provides complementary parking to individuals enrolled in the airport’s Accessible Parking Program. Any individual possessing a valid, Tennessee-issued handicap permit may apply for the program. For more information, contact BNA at (615) 275-4458 or at firstname.lastname@example.org or click here.
All airport-operated shuttle buses are equipped with wheelchair ramps for passenger assistance.
Paging for the Deaf and Hard of Hearing
|Passengers who are hearing impaired can be visually paged on our flight information display system. This service can be requested at the Information Center (615-275-2098).|
Telecommunication Devices for the DEAF (TDDs) - TDD Locations
Ticketing Lobby – Across from American Airlines ticket counter
Baggage Claim Level – Across from Carousel #6
Baggage Claim Level - Hotel Message Boards (3 total)
Ground Transportation Level at Short Term Garage (Level 1) - Hotel Message Boards in ‘Shuttle/Limo’ Waiting Rooms (2 total)
Concourse C – Gate C10
Escorting a Person with Special Needs
|Please contact your airline in advance if you need to assist a small child or person with disabilities to their departure gate.|
Language Line ® Services
|This over-the-phone translation service is provided at the Information Center for those who do not speak or understand English, or for those needing to page a non-English speaker.|
Service animals are permitted in the terminal. For specific info about traveling with a service animal, contact your airline.
PLEASE NOTE: All non-service animals or "pets" must be in carriers.
Service Animal/Pet Relief Area
|This area is located on the north side of the third level, which is the ticketing level, of the terminal. Please note that service animals anywhere on airport property, including the service animal relief area, should be leashed at all times. (Directions)|
|Travelers may arrange skycap wheelchair assistance at their airline’s ticket counter or curbside check-in. The Information Center (615-275-2098) will also page for a skycap. Those who wish to arrange special skycap assistance for a person at their arrival gate should contact their airline in advance.|
Travelers with Special Needs
If you require a companion or assistant to accompany you through the security checkpoint to reach your gate, speak with your airline representative about obtaining a gate pass for your companion before entering the security checkpoint.|
Simplify the process
Bring evidence verifying you have a medical implant or other device if it is likely to set off the alarm on the metal detector. Although this is not a requirement, it may help to expedite the screening process.|
Mobility aids and assistive devices permitted through security checkpoints include: wheelchairs, scooters, walkers, crutches, canes, prosthetic devices, body braces, augmentation and communication devices (e.g. Braille note takers, slate and stylus), dog guides, service dogs, hearing dogs, and diabetes- related equipment and supplies.|
To request an accommodation not listed above, or to file a complaint:
Call 615-275-2085 and ask to speak with our ADA Coordinator.
- After hours:
Children's Safety Guide, Adult's Safety Guide|