Accessibility

BNA® Cares

BNA® Cares is the collection of programs, services, and facilities offered at Nashville International Airport® (BNA®) to accommodate our passengers and visitors in need of special assistance. Our goal is to make everyone’s airport experience straightforward, accessible, and welcoming. It’s the Nashville way.

Family Considerations

Family Restrooms

Post-Security

Concourse Bnear Gate B8
With adult changing table Concourse Cnear Gate C2
Concourse Cnear Gate C20
With adult changing table Concourse Dnear Gate D2 Concourse Dnear Gate D5
With adult changing table Concourse Dnear Gates D6 and D7 Concourse Dnear Gate D9 Satellite Concoursenear Gate C6 and between gates Gates C8 and C9 With adult changing table at C8/C9

Pre-Security

North Terminal Ticketing Lobbypast the ticketing counters, near the down escalator South Terminal Ticketing Lobbypast the ticketing counters, near the down escalator Baggage Claim Levelnear Baggage Carousels 1, 4, 8, 10 Ground Transportation Levelto the right of the center escalator, behind the Welcome Center
With adult changing table

Adult Changing Table

Available for the convenience of our passengers with special needs and their caregivers.

Concourse B
near Gate B8

Concourse C
near Gate C20

D Concourse
near Gate D5

Satellite Concourse
near Gates C8 and C9

Terminal, pre-security
Ground Transportation level (Level 1) behind center escalator, near the Welcome Center

Lactation Rooms

Clean, private spaces for nursing mothers are located within the terminal.

Concourse A
Lactation Pod located at the beginning of Concourse A

Concourse D
Lactation Room located near Gate D4

Satellite Concourse
Lactation Room located near Gate C6

Communication Considerations

Translation Services

The Information Center offers interpretation services to bridge communication gaps and ensure everyone has equal access to information and services. Through our partnership with LanguageLine, we can connect you with a qualified interpreter in over 240 languages.

The Information Center is open daily from 6:30 a.m. to 11:00 p.m.

Paging for the Hearing Impaired

We offer visual paging on our flight information display system for passengers who are deaf, hard of hearing, or prefer visual notifications. To request visual paging, you can visit the Information Center or contact them by phone at 615-275-2098.

The Information Center is open daily from 6:30 a.m. to 11:00 p.m.

Telecommunication Devices for the Deaf (TDDs) - TDD Locations

Pre-SecurityBaggage Claim, near Carousel #4 Post-SecurityConcourse A, near Gate A-3 Post-SecurityConcourse B, near Gate B-8 Post-SecurityConcourse C, between Gates C-8

Accessibility Considerations

Sunflower Program

Nashville International Airport® (BNA®) is committed to fostering an inclusive travel experience for all passengers. To further this commitment, BNA has become a proud member of the Hidden Disabilities Sunflower Program.

This internationally recognized program allows those with hidden disabilities to discreetly signal their need for additional assistance, patience, or time.

CLICK HERE to learn more.

Wheelchair Assistance

Nashville International Airport® (BNA®) prioritizes accessible travel for all. To ensure a smooth and efficient experience, wheelchair assistance is readily available upon arrival. Passengers can request a wheelchair at their airline's ticket counter or at curbside check-in.

Passengers may also contact our contracted wheelchair service providers directly:

ABM: (615) 275-4171
Prospect: (615) 403-6101

Additionally, the Information Center is also happy to page ABM and/or Prospect for wheelchair services. The Information Center operates daily from 6:30 a.m. to 11:00 p.m. and can be reached at (615) 275-2098.

Escorting a Person with Special Needs

Passengers who need help going through security checkpoints can get gate passes for their companions through their airline. We recommend requesting these passes when booking your flight, particularly if traveling with minors.

Service Animals

Service animals and pets are permitted in the terminal. For specific info about traveling with a service animal and pets, contact your airline.

Click here for more information regarding service animals at BNA, including pet relief areas.

TSA Cares

TSA provides assistance to travelers with disabilities, medical conditions and other special circumstances requiring special assistance during the security screening process.

To request assistance during security screening for flights departing within 72 hours, please call TSA Cares at (855) 787-2227. TSA Cares assistance is only available for assistance through the screening checkpoint. Passengers requiring in-flight assistance or wheelchair service from curbside to aircraft at BNA are advised to contact their airline prior to arriving at BNA.

Accessible Parking Program

As of June 1, 2025, the Accessible Parking Program will no longer accept applications.

Applications submitted before this date will continue to be processed according to established procedures.

Click HERE for details.

Autism Tennessee Partnership

In partnership with Autism Tennessee, BNA offers a guide created for those with autism or other neurodivergent disabilities to review with family or caregivers before traveling at BNA to feel more comfortable, and understand what to expect:

More Informaton

Medical Devices and Security Screening Requirements

For details on the screening process—including guidelines related to medications, medical devices, and assistance for travelers with disabilities—please visit TSA Cares.

Accessibility Accommodations and ADA Inquiries

To inquire about accommodations not listed or to report an ADA-related concern:

Matthew Earnhardt
Assistant Vice President, Operations
matthew.earnhardt@flynashville.com
(615) 275-1523

Mailing address:
140 BNA Park Drive, Suite 520
Nashville, TN 37214